Returns Policy
Below is our standard shipping offer, effective 28th april:
We offer Free Shipping for orders over $150.00 to New Zealand residential addresses. We also offer 1 free exchange. This means that if you purchase a pair of shoes and you find you need a different size then you pay the return shipping and we'll send out the new pair to you free of charge. For any subsequent exchanges freight will be charged.
If you order a product but want to return it and not receive an exchange then all return freight charges are payable by you. We do not Refund shipping charges.
We offer a "No Questions Asked" refund and/or exchange policy (for non-clearance items) when goods are returned to us within 14 days of dispatch. Goods must be returned in perfect saleable condition, with tags on and in original packaging.
We reserve the right to refuse a refund or exchange if the goods are in used, worked or damaged condition.
Clearance or Sale items may not be returned for a refund so please choose carefully.
Please pack your return carefully so the the original packaging and product are protected. Please enclose a note giving your name, order number and the reason for the return. We require the Tax Invoice as Proof of Purchase. The goods are returned at your risk so please consider this when packing and sending your goods - we recommend you use a courier or tracked mail service.
We do not retain credit card details so will need to contact you for your credit card number, please consider this when deciding which phone number to include - we need to be able to contact you. If the details requested are not provided then this may result in a delay in processing your refund.
We do not accept returns from International customers.
Shipping
We can only ship within New Zealand, we do not ship overseas.